Frequently Asked Questions
Everything you need to know about your Stündenglass experience.
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location and the shipping method selected at checkout.
Do you offer a warranty on your gravity infusers?
Yes, Stündenglass products come with a 10-year warranty upon registration. This covers any manufacturing defects to ensure your home experience remains premium and functional.
What is your return policy for unused items?
We offer a 30-day return policy for items in their original, unopened packaging. Please note that for hygiene and safety reasons, we cannot accept returns on products that have been used.
How do I clean and maintain my Stündenglass?
Maintenance is simple: the glass globes are dishwasher safe, and the anodized aluminum frame can be cleaned with isopropyl alcohol and warm water to maintain its sleek finish.
Are your products compatible with other home accessories?
Absolutely. Our units are designed with a versatile 14mm male joint, making them compatible with a wide range of accessories, including 14mm bowls and various hose attachments.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like Sezzle for interest-free installments and Apple Pay for a quick checkout.