Returns & Exchanges
At Stündenglass, we stand behind the quality of our craftsmanship and offer a 30-day return window for unused items in their original packaging. We strive to ensure every customer is satisfied with their gravity infuser and home accessory experience.
Initiate Your Request
Contact our support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Prepare the Package
Securely pack your unused product in its original luxury packaging, ensuring all components and accessories are included to qualify for a full refund.
Ship to Facilitator
Affix the provided shipping label or use a tracked carrier to send your package to our inspection facility for verification and processing.
Inspection and Refund
Once our quality control team confirms the item is in new, unused condition, your refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing